Reference

Read Our Legal Terms Before You Start

This page sets out the legal framework that governs your account and access on Bit Taka — eligibility conditions, your rights, and how we handle your data. Access to our platform depends on your local law and the eligible regions we serve.

Account EligibilityUser RightsJurisdiction-Dependent AccessData HandlingContact Paths
Bit Taka Read Our Legal Terms Before You Start
REACH US DIRECTLY

Contact Us on Legal or Account Matters

If you have a question about these terms, need to exercise a data right, or want to raise a policy concern, reach our support team through any of the channels below. We handle formal legal enquiries separately from general account help — please include your registered account details and a clear description of your request.

Team online

Email Support

Send your legal or account query to our support address. Include your account details and the specific policy section your question relates to for a faster response.

Live Chat

Open the chat window from your account dashboard for real-time assistance with account access, wallet verification, or policy questions from Bangladesh.

Help Centre

Browse the help centre for written answers on account eligibility, bKash and Nagad payment terms, data requests, and what to do if your account is restricted.

HOW WE PROTECT YOU

Security, Data, and Account Integrity

We take account security and data handling seriously. Here is how we approach the four areas that matter most to you as someone using Bit Taka from Bangladesh.

Data We Hold

We collect account registration details and transaction records tied to bKash, Nagad, or Rocket payments. We do not sell your personal data to third parties. You can request a copy of what we hold by contacting support.

Cookies and Tracking

We use session cookies to keep your login active across browser and mobile and analytics cookies to understand how the platform is used. You can manage cookie preferences from your account settings on any device.

Account Security Steps

Every login from a new device triggers an OTP verification step sent to your registered mobile number. We recommend enabling two-step verification from your security settings for added account protection.

Retention and Deletion

We keep account and transaction records for as long as required by applicable law. If you close your account, we can delete personal data that is not subject to a legal retention obligation — submit a request through support.

Answers to Legal Questions We Hear Most

These are the policy and legal questions we receive most often from people accessing Bit Taka in Bangladesh. If your question is not here, contact support directly.

Eligibility depends on your local law and the regions we currently serve. We do not confirm access is lawful in every jurisdiction — check your local regulations before registering or depositing.

Submit a data request through our support chat or email channel with your registered account details. We will confirm receipt and process it within the timeframe required by applicable law.

Yes. Close your account and submit a deletion request via support. We will remove data that is not subject to a legal retention obligation and confirm what was deleted and what was retained.

Our terms state the governing law in the full version. Where that conflicts with a mandatory rule in your local jurisdiction, your local rule takes precedence. Contact support if you need clarification for Bangladesh.

Contact support with your transaction reference, the wallet number used, and the date of the transfer. We will investigate and coordinate with the relevant payment provider on your behalf.

We publish updates on this page with the effective date. Continuing to access the platform after that date counts as acceptance. We recommend checking this page whenever you receive a policy update notice.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.