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How Bit Taka Handles Your Personal Information

This privacy policy explains what data we collect when you access Bit Taka, how we use it, and what rights you have over it.

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What We Collect and Why

Bit Taka Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account or make a transaction through bKash, Nagad, or Rocket, we collect the information needed to process that transaction and maintain your account — your registered mobile number, transaction reference, and wallet identifier. We do not store your full bKash or Nagad

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PIN; payment authentication happens inside your wallet app, not ours. We also collect standard device and session data: your browser type, IP address, and the pages you visit within our platform. This helps us identify login anomalies and keep your account secure. If you contact our
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support team, we retain that conversation to resolve follow-up queries. We do not sell your personal data to third parties. Cookies on our platform fall into two categories: essential cookies that keep your session active, and analytics cookies that help us understand how the mobile lobby
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is used. You can manage non-essential cookies through your browser settings. Data we collect is held on servers with SSL encryption in transit. Retention periods vary by data type — transaction records are kept for the period required by applicable financial regulations, while session logs are
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typically cleared after 90 days. Your eligibility to use our service depends on your local law and the regions where Bit Taka operates.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

CONTACT FOR PRIVACY

Reach Us About Your Data

If you want to request access to your data, ask us to correct something, or raise a concern about how we handle your information, you can reach our team through the channels below. We aim to respond to data-related requests within a reasonable timeframe. Access to this service and the rights available to you may depend on your local law and eligible regions.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Security and transparency are the two things we take seriously when it comes to your data. Here is how we handle the four areas that matter most to your account.

Account Security

Your account is protected with OTP verification tied to your registered mobile number. Each login attempt from an unrecognised device triggers a re-verification step before access is granted.

Cookie Controls

Essential cookies run our session and login flow. Analytics cookies are optional — turn them off in your browser settings at any time without affecting your access to the platform or your wallet history.

Data Retention

Transaction records linked to bKash, Nagad, and Rocket payments are kept for the period required under applicable financial rules. Session and browsing logs are cleared after 90 days as standard.

Your Request Rights

You can ask us to access, correct, or delete your personal data. Send a request via live chat or email with your registered mobile number. We will confirm receipt and handle it through our data team.

Common Questions About Your Privacy

Real questions about how we handle your data, answered directly. If something is not covered here, reach us through live chat or the in-app privacy request path.

We collect your registered mobile number, device and session data, and transaction references from bKash, Nagad, or Rocket payments. We do not store your wallet PINs — those stay inside your wallet app.

We do not sell your data. We share it only with payment processors like bKash and Nagad to complete your transactions, and with technical partners who run our platform infrastructure under strict data agreements.

Transaction records are held for the period required by applicable financial regulations. Session and activity logs are cleared after 90 days. You can request details about specific data types through our support team.

Go to Account, then Help, then Privacy Request in our mobile interface, or contact us via live chat or email. Include your registered mobile number so we can locate your account and process your request promptly.

Essential cookies keep your session and login active. Analytics cookies are optional and help us improve the mobile lobby experience. You can disable non-essential cookies through your browser settings at any time.

This policy applies where Bit Taka's service is available. Your access to the platform and the specific rights available to you depend on your local law and the eligible regions where we operate.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How Bit Taka Handles Your Personal Information

Reach Us About Your Data

How We Protect and Manage Your Information

Account Security

Cookie Controls

Data Retention

Your Request Rights

Common Questions About Your Privacy

01 What personal data does Bit Taka collect from me?

02 Does Bit Taka share my data with third parties?

03 How long does Bit Taka keep my information?

04 How do I request access to or deletion of my data?

05 How are cookies used on the Bit Taka platform?

06 Does this privacy policy apply to me given my location?

Privacy Policy

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