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Read Before You Use Your Account

These terms set out what you agree to when you access Bit Taka — your account rights, payment rules, and what we expect from you.

Account eligibility appliesbKash, Nagad, Rocket coveredSubject to local lawLive casino and slots
Bit Taka Read Before You Use Your Account
TERMS CONTACT PATHS

Reach Us About These Terms

If something in these terms is unclear — whether it's how a suspension works, how your account data is held, or how a payment dispute is handled — contact us directly. We respond through the channels below and aim to address terms-related queries as a priority over general account questions.

Live Chat Open the chat window from any page on the site. Terms and account queries are routed to our compliance-aware support staff.
Email Support Send your terms or eligibility question to our support address. Include your registered mobile number so we can locate your account quickly.
Help Centre Our help centre has a dedicated section for account rules, payment terms, and how disputes are raised and resolved step by step.
HOW WE APPLY THESE TERMS

Account Security and Fair Use Standards

We enforce these terms consistently across all accounts. Here is how the main areas work in practice — from how we store your data to what triggers a review of your account.

Account Verification

We verify accounts using the mobile number you register with. An OTP is sent to that number at login and at key account actions like withdrawals.

Payment Security

Withdrawal requests go through a confirmation step before funds move to your bKash, Nagad, or Rocket wallet. We match the wallet number on file before releasing any amount.

Data Retention

We hold account records for the period required under applicable law. You can request a summary of what we hold by contacting support with your registered number.

Account Suspension

If an account is suspended under these terms, we notify you via the registered mobile number and explain what step is needed to resolve it or appeal the decision.

Common Questions About Your Account Terms

These are the questions we see most often from people reading the terms for the first time or checking their rights before making a payment.

These terms apply to anyone who opens or uses a Bit Taka account. Access is only available where permitted under local law and in eligible regions — your continued use confirms you meet that condition.

We update these terms when our services or applicable rules change. We post the revised version on this page. Continued use of your account after an update means you have accepted the new version.

Contact support before making any withdrawal. We verify funds against the wallet number held on your account, so an outdated number will delay the payment until the record is updated and re-verified.

Reach out via live chat or email with your transaction reference and registered mobile number. Our team reviews payment records against the bKash, Nagad, or Rocket transfer logs and responds with findings.

Send a data request through email support. Include your registered mobile number so we can locate your account. We respond within the period required under applicable local data rules.

Accounts may be closed for breaches including using another person's wallet, providing false registration details, or accessing the platform from a region where use is not permitted under local law.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.